In the early days of this site I wrote an article about Injured Worker Support Websites where I asked for comments about the best approach to provide such support. There was a lot of negativity about the WorkCover Victim website at that time. Here is an excerpt from what I considered to be a balanced comment about my article:
“I don’t think websites run by injured workers who are entrenched in their own sick roles or victim roles themselves, will ever be healthy or empowering to other injured workers; its like leaving the lunatics to run the asylum and wondering why no one is getting any better. However, these seem to be the very people who tend to set up these websites and Facebook groups.
Without an appropriately skilled person facilitating or moderating these support websites and focusing its members on positive mind-sets and positive skill building, they devolve into an orgy of victimhood, toxic behaviours and one big pity-party.”
The best known active professional support sites include the New South Wales based Injured Workers Support Network co-ordinated by Rowan Kernebone and in South Australia, Rosemary McKenzie-Ferguson runs the Work Injured Resource Connection which provides, as well as information, more practical help through their ‘Bags of Love’ programme and has set up a Deceased Workers Memorial Forest in commemoration of lives lost due to the work place .
More recently the Injured Workers Group of Victoria has set up a site operated by injured workers (I understand with Rowan’s assistance).
In Tasmania, there is a service for injured workers, Worker Assist, with a focus on providing legal advice to injured workers and assistance with navigating the system, but no independent injured worker support site similar to those in NSW or South Australia. I understand, despite efforts to raise awareness about Worker Assist, that this service remains relatively underutilised.
Worker Assist’s website lists the following services:
“Worker Assist provides assistance, information and advice to injured Tasmanian workers in the following areas:
- Workers Compensation Claims under the Tasmanian scheme
- Return to Work and Rehabilitation following a workplace injury
- Claims under the Asbestos Related Diseases Compensation Fund”
Worker Assist is primarily Government Funded and supported by Unions Tasmania, although I understand ongoing funding for the service is not secure in the long-term.
I recently had a call from a person enquiring about whether I knew anyone who could provide support to an injured worker about to attend an IME assessment with a doctor with a somewhat contentious reputation. The injured worker was not a patient of this practice, but I did my best to put them in touch with a person who I thought might be able to help and advised about the services available through Worker Assist.
I see a lot of injured workers struggling to come to grips with the confusion and loss of control inherent in workers compensation. Many need more than legal advice to help them take control and avoid becoming increasingly frustrated and downhearted.
Judging by the queries I receive from my own patients and now enquiries from other quarters, I believe there would be value in Tasmania dedicating additional resources to injured worker support. I wonder about the value of an Injured Worker Support Service to complement the valuable service provided by Worker Assist i.e. not only advice about legal matters and the operation of the system, but to provide more practical support and positive interaction with other workers who share a similar predicament.
Another issue I have encountered is who, or what organisation, can effectively represent injured workers at a system level? Traditionally the union movement has undertaken that role, but with decreasing rates of union membership throughout the workforce and a primary union concern about industrial conditions over health issues, (with some exceptions for specific health risks, such as asbestos), perhaps there is a role for a dedicated organisation representing the interests of injured workers, separate from industrial organisations, at least to complement union representation.
For a service to meet the needs of injured workers, I believe it needs to be primarily run on behalf of injured workers by an ‘….appropriately skilled person facilitating or moderating…’ independent of any organisation with a vested interest using sound principles of support that enhances self-reliance and control to avoid becoming enmeshed in conspiracy theories about workers compensation and adoption of a victim mentality.
What type of model would work best in Tasmania? I am not sure, but I like the idea of a website with useful factual information and worker stories, in combination with more practical help, including providing direct support for injured workers by accompanying then to difficult interactions, education and information meetings, and providing a forum for positive interaction between injured workers.
A professionally run organisation could also act as a lobby group to ensure that the perspective of injured workers is factored in at a system level, through interactions with Government and WorkCover and other representative organisations, such as the TCCI, Unions Tasmania, Insurer Representative Groups and groups representing medical, legal and rehabilitation providers.
I expect Worker Assist and Unions Tasmania might be able to provide some insights into the unmet needs of injured workers from their interactions with injured workers.
It would be useful to obtain comments from Worker Assist, Unions Tasmania and interstate Injured Worker Support Site coordinators and any people in Tasmania who might have an interest in such matters.
I look forward to comments.